Claudio Bartolini - researchr alias

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Viewing Publication 1 - 83 from 83

2016

Building a relatedness graph from Linked Open Data: A case study in the IT domainTommaso Di Noia, Vito Claudio Ostuni, Jessica Rosati, Paolo Tomeo, Eugenio Di Sciascio, Roberto Mirizzi, Claudio Bartolini. eswa, 44:354-366, 2016. [doi]

2013

2012

Effective and Energy Efficient Management of Network and Services: A Report on IM 2011Nazim Agoulmine, Claudio Bartolini. jnsm, 20(2):302-307, 2012. [doi]

A cloud-based solution for the performance improvement of IT support organizationsClaudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi. noms 2012: 953-960 [doi]

Potential benefits and challenges of closed-loop optimization processes for IT support organizationsClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. noms 2012: 1392-1398 [doi]

Modeling IT support organizations using multiple-priority queuesClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. noms 2012: 377-384 [doi]

When Social Media Meet the EnterpriseSven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Daniil Mirylenka. edoc 2012: 201-210 [doi]

Evolving Social Media into Productivity PlatformsSven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Jamie Erbes. srii 2012: 183-190 [doi]

Collaborative Environment of the PROMISE Infrastructure: an "ELEGantt" ApproachPreben Hansen, Claudio Bartolini, Gregorio Convertino, Giuseppe Santucci, Marco Angelini, Guido Granato. eurohcir 2012: 55-58 [doi]

T@gz: intuitive and effortless categorization and sharing of email conversationsParag Mulendra Joshi, Claudio Bartolini, Sven Graupner. WWW 2012: 365-368 [doi]

A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced ServicesHamid R. Motahari Nezhad, Claudio Bartolini, Jamie Erbes, Sven Graupner. srii 2012: 488-493 [doi]

Adaptive Case Management in the Social EnterpriseHamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Susan Spence. icsoc 2012: 550-557 [doi]

2011

A web-based what-if scenario analysis tool for performance improvement of IT support organizationsClaudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi. cnsm 2011: 1-5 [doi]

On decision making in business-driven IT managementClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. im 2011: 1082-1088 [doi]

Business-driven IT managementClaudio Bartolini, Cesare Stefanelli. im 2011: 964-969 [doi]

Alternatives to Peer Review: Novel Approaches for Research EvaluationAliaksandr Birukou, Joseph R. Wakeling, Claudio Bartolini, Fabio Casati, Maurizio Marchese, Katsiaryna Mirylenka, Nardine Osman, Azzurra Ragone, Carles Sierra, Aalam Wassef. ficn, 2011:56, 2011. [doi]

IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support CostsBruno Lopes Dalmazo, Abraham Lincoln Rabelo de Sousa, Weverton L. Cordeiro, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Ricardo Luis dos Santos, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Marianne Hickey. sbes 2011: 224-232 [doi]

Leveraging IT project lifecycle data to predict support costsBruno Lopes Dalmazo, Weverton L. Cordeiro, Abraham Lincoln Rabelo de Sousa, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Ricardo Luis dos Santos, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Marianne Hickey. im 2011: 249-256 [doi]

A solution for identifying the root cause of problems in IT change managementRicardo Luis dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Marianne Hickey. im 2011: 586-593 [doi]

Analytics for similarity matching of IT cases with collaboratively-defined activity flowsHamid R. Motahari Nezhad, Claudio Bartolini, Parag Joshi. icde 2011: 273-278 [doi]

Next Best Step and Expert Recommendation for Collaborative Processes in IT Service ManagementHamid R. Motahari Nezhad, Claudio Bartolini. BPM 2011: 50-61 [doi]

Prioritizing Information Technology Service Investments under UncertaintyJacques Philippe Sauvé, Magno Queiroz, Antão Moura, Claudio Bartolini, Marianne Hickey. tnsm, 8(3):259-273, 2011. [doi]

A framework for risk assessment based on analysis of historical information of workflow execution in IT systemsJuliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini. cn, 55(13):2954-2975, 2011. [doi]

2010

Where have all the tickets gone?Claudio Bartolini, Phil Day. cnsm 2010: 41-47 [doi]

Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009Claudio Bartolini, Luciano Paschoal Gaspary. jnsm, 18(2):237-240, 2010. [doi]

Understanding IT OrganizationsClaudio Bartolini, Karin Breitman, Simone Diniz Junqueira Barbosa, Mathias Sallé, Rita Berardi, Glaucia Melissa Campos, Erik Eidt. ISoLA 2010: 488-501 [doi]

Modeling IT support organizations from transactional logsClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. noms 2010: 256-263 [doi]

SYMIAN: Analysis and performance improvement of the IT incident management processClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. tnsm, 7(3):132-144, 2010. [doi]

Similarity metric for risk assessment in IT change plansLuís Armando Bianchin, Juliano Araujo Wickboldt, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Maher Rahmouni. cnsm 2010: 25-32 [doi]

A knowledge-rich similarity measure for improving IT incident resolution processYong-Bin Kang, Arkady B. Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini. SAC 2010: 1781-1788 [doi]

On strategies for planning the assignment of human resources to IT change activitiesRoben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Juliano Araujo Wickboldt, Bruno Lopes Dalmazo, Ricardo Luis dos Santos, Luís Armando Bianchin, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini. noms 2010: 248-255 [doi]

A Visual Tool for Rapid Integration of Enterprise Software ApplicationsInbal Marhaim, Eli Mordechai, Claudio Bartolini, Ruth Bergman, Oren Ariel, Christopher Peltz. ICWE 2010: 430-444 [doi]

A Framework for Modeling and Enabling Reuse of Best Practice IT ProcessesHamid R. Motahari Nezhad, Sven Graupner, Claudio Bartolini. BPM 2011: 226-231 [doi]

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT ProcessesHamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence. edoc 2010: 247-256 [doi]

Value-driven IT service portfolio selection under uncertaintyJ. Augusto Oliveira, Jacques Philippe Sauvé, Antão Moura, Magno Queiroz, Claudio Bartolini, Marianne Hickey. noms 2010: 416-423 [doi]

LearnIT: Enhanced Search and Visualization of IT ProjectsMaher Rahmouni, Marianne Hickey, Claudio Bartolini. aims 2010: 114-117 [doi]

Learning from past experiences to enhance decision support in IT change managementMaher Rahmouni, Claudio Bartolini. noms 2010: 408-415 [doi]

Crowd-Driven Processes: State of the Art and Research ChallengesMaja Vukovic, Claudio Bartolini. icsoc 2010: 733 [doi]

Towards a Research Agenda for Enterprise CrowdsourcingMaja Vukovic, Claudio Bartolini. ISoLA 2010: 425-434 [doi]

Computer-generated comprehensive risk assessment for IT project managementJuliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Fabrício Girardi Andreis, Ricardo Luis dos Santos, Bruno Lopes Dalmazo, Weverton Luis da Costa Cordeiro, Abraham Lincoln Rabelo de Sousa, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini. noms 2010: 400-407 [doi]

2009

Business-driven IT ManagementClaudio Bartolini. PhD thesis, University of Ferrara, Italy, 2009. [doi]

Business-impact analysis and simulation of critical incidents in IT service managementClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. im 2009: 9-16 [doi]

ChangeLedge: Change design and planning in networked systems based on reuse of knowledge and automationWeverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, David Trastour. cn, 53(16):2782-2799, 2009. [doi]

CHANGEMINER: A solution for discovering IT change templates from past execution tracesWeverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini. im 2009: 97-104 [doi]

ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/ConstraintsRoben Castagna Lunardi, Weverton Luis da Costa Cordeiro, FabrÃcio Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini. dsom 2009: 138-151 [doi]

Refined failure remediation for IT change management systemsGuilherme Sperb Machado, Weverton Luis da Costa Cordeiro, Alan Diego dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Fabrício Girardi Andreis, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini. im 2009: 638-645 [doi]

A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertaintyMagno Queiroz, AntÃ£o Moura, Jacques Philippe SauvÃ©, Claudio Bartolini, Marianne Hickey. medes 2009: 274-281 [doi]

A solution to support risk analysis on IT Change ManagementJuliano Araujo Wickboldt, Guilherme Sperb Machado, Weverton Luis da Costa Cordeiro, Roben Castagna Lunardi, Alan Diego dos Santos, Fabrício Girardi Andreis, Cristiano Bonato Both, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, David Trastour. im 2009: 445-452 [doi]

Improving IT Change Management Processes with Automated Risk AssessmentJuliano Araujo Wickboldt, LuÃs Armando Bianchin, Roben Castagna Lunardi, FabrÃcio Girardi Andreis, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, David Trastour, Claudio Bartolini. dsom 2009: 71-84 [doi]

2008

IT Service Management and Business-Driven IT ManagementClaudio Bartolini, Jacques Philippe Sauvé. apnoms 2008: [doi]

IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social NetworksClaudio Bartolini. colcom 2009: 824-830 [doi]

Introduction to the Special Issue: Electronic Contract Architectures and LanguagesClaudio Bartolini, Guido Governatori, Zoran Milosevic. ijecommerce, 12(4):5-8, 2008. [doi]

SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management ProcessClaudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. dsom 2008: 83-94 [doi]

A template-based solution to support knowledge reuse in IT change designWeverton Luis da Costa Cordeiro, Guilherme Sperb Machado, F. F. Daitx, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Akhil Sahai, Claudio Bartolini, David Trastour, Katia B. Saikoski. apnoms 2008: 355-362 [doi]

A Runtime Constraint-Aware Solution for Automated Refinement of IT Change PlansWeverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Alan Diego Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, David Trastour. dsom 2008: 69-82 [doi]

Enabling rollback support in IT change management systemsGuilherme Sperb Machado, F. F. Daitx, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Akhil Sahai, David Trastour, Katia B. Saikoski. apnoms 2008: 347-354 [doi]

Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business resultsAntão Moura, Jacques Philippe Sauvé, Claudio Bartolini. cm, 46(10):148-153, 2008. [doi]

Change Priority Determination in IT Service Management Based on Risk ExposureJacques Philippe Sauvé, Rodrigo Santos, Rodrigo Rebouças, Antão Moura, Claudio Bartolini. tnsm, 5(3):178-187, 2008. [doi]

2007

Measuring and Improving the Performance of an IT Support Organization in Managing Service IncidentsGilad Barash, Claudio Bartolini, Liya Wu. bdim 2007: 11-18 [doi]

Research Challenges of Business-Driven IT ManagementAntão Moura, Jacques Philippe Sauvé, Claudio Bartolini. bdim 2007: 19-28 [doi]

A Rule-Based Approach to Prioritization of IT Work Requests Maximizing Net Benefit to the BusinessMaher Rahmouni, Claudio Bartolini, Abdel Boulmakoul. ruleml 2007: 53-62 [doi]

A decision support tool to optimize scheduling of IT changesRodrigo Rebouças, Jacques Philippe Sauvé, Antão Moura, Claudio Bartolini, David Trastour. im 2007: 343-352 [doi]

Activity-Based Scheduling of IT ChangesDavid Trastour, Maher Rahmouni, Claudio Bartolini. aimsa 2007: 73-84 [doi]

A Service-oriented Architecture for Business IntelligenceLiya Wu, Gilad Barash, Claudio Bartolini. socase 2007: 279-285 [doi]

2006

IT service management driven by business objectives An application to incident managementClaudio Bartolini, Mathias Sallé, David Trastour. apnoms 2006: 45-55 [doi]

Business-Driven Decision Support for Change Management: Planning and Scheduling of ChangesJacques Philippe Sauvé, Rodrigo Rebouças, Antão Moura, Claudio Bartolini, Abdel Boulmakoul, David Trastour. dsom 2006: 173-184 [doi]

2005

Using the event calculus for tracking the normative state of contractsAndrew D. H. Farrell, Marek J. Sergot, Mathias Sallé, Claudio Bartolini. ijcis, 14(2-3):99-129, 2005. [doi]

An Approach to Data Fusion for Context AwarenessAmir Padovitz, Seng Wai Loke, Arkady B. Zaslavsky, Bernard Burg, Claudio Bartolini. context 2005: 353-367 [doi]

2004

Business Driven Prioritization of Service IncidentsClaudio Bartolini, Mathias Sallé. dsom 2004: 64-75 [doi]

A Software Framework for Automated NegotiationClaudio Bartolini, Chris Preist, Nicholas R. Jennings. selmas 2005: 213-235 [doi]

Management by contractMarkus Salle, Claudio Bartolini. apnoms 2004: 787-800 [doi]

2003

2002

Architecting for Reuse: A Software Framework for Automated NegotiationClaudio Bartolini, Chris Preist, Nicholas R. Jennings. aose 2003: 88-100 [doi]

Semantic web support for the business-to-business e-commerce lifecycleDavid Trastour, Claudio Bartolini, Chris Preist. WWW 2002: 89-98 [doi]

2001

E-Service Composition: Supporting Dynamic Definition of Process-oriented Negotiation Parameters (Invited Address)Giacomo Piccinelli, Chris Preist, Claudio Bartolini. dexaw 2001: 727-731

Economic dynamics of agents in multiple auctionsChris Preist, Andrew Byde, Claudio Bartolini. agents 2001: 545-551 [doi]

A Semantic Web Approach to Service Description for Matchmaking of ServicesDavid Trastour, Claudio Bartolini, Javier Gonzalez-Castillo. semweb 2001: 447-461 [doi]

2000

Algorithm Design for Agents which Participate in Multiple Simultaneous AuctionsChris Preist, Claudio Bartolini, Ivan Phillips. amec 2001: 139-154 [doi]

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