Moira Burke, Robert Kraut. Mind your p s and q s: when politeness helps and hurts in online communities. In Mary Czerwinski, Arnold M. Lund, Desney S. Tan, editors, Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008. pages 3195-3200, ACM, 2008. [doi]
Abstract is missing.