ASL: a DSL for remote contact center agents

Andre Carvalho, Susana Oliveira, Sandra Fernandes, António Cunha. ASL: a DSL for remote contact center agents. In 2014 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2014, San Diego, CA, USA, October 5-8, 2014. pages 3322-3327, IEEE, 2014. [doi]

Abstract

Abstract is missing.