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Development and evaluation of a lightweight root cause analysis method (ARCA method) - Field studies at four software companies

Timo O. A. Lehtinen, Mika Mäntylä, Jari Vanhanen. Development and evaluation of a lightweight root cause analysis method (ARCA method) - Field studies at four software companies. Information \& Software Technology, 53(10):1045-1061, 2011. [doi]

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