Stuart A. Selber, Johndan Johnson-Eilola, Brad Mehlenbacher. Online Support Systems: Tutorials, Documentation, and Help. In Allen B. Tucker, editor, The Computer Science and Engineering Handbook. pages 1619-1643, CRC Press, 1997.
@incollection{SelberJM97,
title = {Online Support Systems: Tutorials, Documentation, and Help},
author = {Stuart A. Selber and Johndan Johnson-Eilola and Brad Mehlenbacher},
year = {1997},
researchr = {http://researchr.org/publication/SelberJM97},
cites = {0},
citedby = {0},
pages = {1619-1643},
booktitle = {The Computer Science and Engineering Handbook},
editor = {Allen B. Tucker},
publisher = {CRC Press},
isbn = {0-8493-2909-4},
}