Agus Sulistya, Abhishek Sharma, David Lo. Spiteful, One-Off, and Kind: Predicting Customer Feedback Behavior on Twitter. In Emma S. Spiro, Yong-Yeol Ahn, editors, Social Informatics - 8th International Conference, SocInfo 2016, Bellevue, WA, USA, November 11-14, 2016, Proceedings, Part II. Volume 10047 of Lecture Notes in Computer Science, pages 368-381, 2016. [doi]
Abstract is missing.