Hon Jie Teo, Aditya Johri. Fast, functional, and fitting: expert response dynamics and response quality in an online newcomer help forum. In Susan R. Fussell, Wayne G. Lutters, Meredith Ringel Morris, Madhu Reddy, editors, Computer Supported Cooperative Work, CSCW '14, Baltimore, MD, USA, February 15-19, 2014. pages 332-341, ACM, 2014. [doi]
Abstract is missing.