Abstract is missing.
- Activating the Innovation Potential of SME: The Bottom-Up-ApproachKyrill Meyer, Michael Thieme. 3-16
- Management of Service Innovation Projects: A Case Study from a German Financial Services ProviderBernhard Schindlholzer, Falk Uebernickel, Walter Brenner. 17-30
- Service-oriented Supply Chain Event Management - A Case Study from the Fashion IndustryRalph Tröger, Rainer Alt. 31-42
- The Nature of Knowledge-intensive Person-oriented Services - Challenges for Leveraging Service Engineering PotentialsPhilipp Menschner, Marco Hartmann, Jan Marco Leimeister. 43-54
- Service Catalogue and Service SourcingBernd Pfitzinger, Holger Bley, Thomas Jestädt. 55-62 [doi]
- Fostering the Virtualization of Service Processes and Touch Points - Identification and Documentation of E-Service Potential in Retail NetworksJörg Becker, Daniel Beverungen, Ralf Knackstedt, Axel Winkelmann. 63-79
- Can Tweets, Pokes and Wikis Improve Global Software Services?Robert Martignoni, Jörg Stimmer. 80-93
- Optimization of Service Delivery through Continual Process Improvement: A Case StudyKerstin Gerke, Konstantin Petruch, Gerrit Tamm. 94-107
- Case Study on Extending Internet of Services Techniques to Real-World ServicesJosef Spillner, Ronny Kursawe, Alexander Schill. 108-123
- Essential Aspects of Compliance Management with Focus on Business Process AutomationDavid Schumm, Tobias Anstett, Frank Leymann, Daniel Schleicher, Steve Strauch. 127-138
- Ad-hoc Management Capabilities for Distributed Business ProcessesSonja Zaplata, Dirk Bade, Kristof Hamann, Winfried Lamersdorf. 139-152
- Understanding the Value of Business Process ConfigurationNoel Carroll, Eoin Whelan, Ita Richardson. 153-167
- Deep Business Optimization: A Platform for Automated Process OptimizationFlorian Niedermann, Sylvia Radeschütz, Bernhard Mitschang. 168-180
- Optimizing Semantic Web Services Ranking Using Parallelization and Rank Aggregation TechniquesIoan Toma, Ying Ding, Dieter Fensel. 181-193
- Static Information Flow Analysis of Workflow ModelsRafael Accorsi, Claus Wonnemann. 194-205
- RFID-based Business Process Improvements - Case Stody Results and RecommendationsSteffi Donath, Stefan Mutke, Martin Roth, André Ludwig, Bogdan Franczyk. 206-217
- Measuring the Progress of Reference Model-Based Business Process ModelingAgnes Koschmider, José Luis de la Vara, Juan Sánchez. 218-229
- A Tool for Evaluationg the Quality of Business Process ModelsLobna Makni, Wiem Khlif, Nahla Zaaboub Haddar, Hanêne Ben-Abdallah. 230-242
- Flexible Workflows for an Energy-Oriented Product Development ProcessThomas Reichel, Gudula Rünger, Daniel Steger. 243-254
- Selection of the Best composite Web Service Based on Quality of ServiceSerge Haddad, Lynda Mokdad, Samir Youcef. 255-266
- The Subprocess SpectrumOliver Kopp, Hanna Eberle, Frank Leymann, Tobias Unger. 267-279
- Crossing the Chasm Between the Real World and Business Process ManagementMarkus Schief, Benedikt Schmidt. 280-287
- On the Notion of Context for Business Process UseIvonne Kröschel. 288-297 [doi]