Abstract is missing.
- Evolving Government-Citizen Ties in Public Service Design and DeliveryRenata Mendes de Araujo, Yehia Taher, Willem-Jan van den Heuvel, Claudia Cappelli. 19-26
- Basic Approaches for the Evaluation of IT-Investments in E-Government: A Literature ReviewWolfgang Palka, Yigitel Gülümser, Marlen Jurisch, Petra Wolf, Helmut Krcmar. 27-34
- Exploring Barriers and Stepping Stones for System Based Monitoring: Insights from Global Supply ChainsBram Klievink, Nitesh Bharosa, Yao-Hua Tan. 35-42
- Benchmarking E-Government Quality - Whose Quality Are We MeasuringArild Jansen, Svein Ølnes. 43-53
- E-Government Service Evaluation: A Multiple-item Scale for Assessing Information QualityAndrea Bikfalvi, Josep Lluís de la Rosa, Terence N. Keefe. 54-61
- Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in SwitzerlandThomas Selzam, Alessia C. Neuroni, Reinhard Riedl. 62-68
- A Collaborative Approach to Public Administrations Inter-organizational Business Processes ModellingRiccardo Cognini, Damiano Falcioni, Alberto Polzonetti, Barbara Re. 69-75
- An Account of Research on Open Government Data (2007-2012): A Systematic Literature ReviewTharsis Novais, João P. de Albuquerque, Gisele da Silva Craveiro. 76-83
- The Relationship between Transparency and E-Government: An Empirical SupportEmad A. Abu-Shanab. 84-91
- Bridging Knowledge Gaps in Policy Analysis with Information VisualizationTobias Ruppert, Jürgen Bernard, Jörn Kohlhammer. 92-103
- Interactive Visualizations in the Process of Policy ModellingDirk Burkhardt, Kawa Nazemi, Peter Sonntagbauer, Susanne Sonntagbauer, Jörn Kohlhammer. 104-115
- Web 2.0 for Local Policy and Decision Making Support: Research &Development Results from the ICT Project UniteEuropeKatharina Götsch, Verena Grubmüller. 116-123
- Complementing E-Government Services through the Use of Video: The LiveCity ProjectVishanth Weerakkody, Andreea Molnar, Zahir Irani, Ramzi El-Haddadeh. 124-131
- Civil Servants' Educational Needs in the Field of E-Governance in CIS CountriesLyudmila Bershadskaya, Andrei Chugunov, Dmitrii Trutnev. 132-139
- Factors Influencing the Use of Electronic Government Services in BrazilMarcelo Henrique de Araujo, Nicolau Reinhard. 140-149
- Applying an Ethical Perspective on Stakeholder Participation in Public E-Service DevelopmentKarin Axelsson. 150-159
- Institutional and Stakeholder Issues in Parliamentary Technology Assessment: A Case StudyCsaba Csáki, Paidi O'Raghallaigh, Frédéric Adam. 160-167
- Agile Sentiment Analysis for more Responsive Public RelationsBojan Cestnik, Alenka Kern. 168-175
- Vertical Differentiation and De-differentiation in Electronic Government Initiatives: Understanding the Puebla State Web Portal from a Niklas Luhmann's PerspectiveJosé Ramón Gil-García, Leonardo F. Vivanco, Luis F. Luna-Reyes. 176-183
- Using a Network Approach to Transform from a Municipality to Municipal CommunityLidwien van de Wijngaert. 184-191
- Botswana Speaks Parliamentary Initiative: Paving the Way Towards Better Constituency Services in BotswanaVasilis Koulolias, Kheira Belkacem, Vassiliki Zalavra. 192-199
- The Social Media Indicator 2: Towards a Software Tool for Measuring the Influence of Social MediaRobin J. Withaar, Gabriella F. Ribeiro, Robin Effing. 200-207
- Requirements and Architecture of a Passive Crowdsourcing EnvironmentYannis Charalabidis, Vangelis Karkaletsis, Anna Triantafillou, Aggeliki Androutsopoulou, Euripidis Loukis. 208-217
- MyUniversity: E-Participation and Decision Making for Higher EducationJordi Cucurull, Albert Álvaro, Jordi Puiggali. 218-225
- Puzzled by Policy: Providing New Hope for E-Participation at the EU LevelJulia Glidden, Susie Ruston. 226-233
- A Web Based Systems Simulator for Climate GovernanceAnthony Patterson, Ying Wu, Stefan Gray, Barry O'Dwyer. 234-241
- PERIKLIS - Electronic Democracy in the 21st Century Using Mobile and Social Network TechnologiesPanagiotis C. Kokkinos, Kostas Koumoutsos, Nikolaos D. Doulamis, Emmanouel A. Varvarigos, Dimitris Petrantonakis, Mania Kardara, Emmanuel Sardis, Antonis Vekris, Stelios Gerontidis. 242-249
- Evaluating the Efficacy of E-Participation ExperiencesCristina Pérez-Espés, José María Moreno-Jiménez, Maria A. Wimmer. 250-257
- A Semantic Model for E-ParticipationLukasz Porwol, Adegboyega K. Ojo, John G. Breslin. 258-259
- Social Inclusion in E-Participation and E-Government Solutions: A Systematic Laboratory-experimental Approach Using Objective Psychophysiological MeasuresRicardo Buettner. 260-261
- Proxy Authenticator - Approach of a Signature-based Single Sign On Solution for E-Government ServicesKlaus John, Stefan Taber, Andreas Ehringfeld. 262-263
- Change Management of Germany's Public IT-Project for Feedback Management in Schools (SEIS)Christoph von Viebahn. 264-265
- Current Social Context and Implications for E-Participation (Panel)Fiorella de Cindio, Douglas Schuler. 266-267
- Workshop on Open Information Infrastructures Enabling InnovationsAnneke Zuiderwijk, Bram Klievink, Marijn Janssen, Yao-Hua Tan, Yannis Charalabidis, Evangelos Argyzoudis. 268-269
- Workshop on Policy-making as a Research Field in Complex Systems in Digital SciencesAmeneh Deljoo, Marijn Janssen, Maria A. Wimmer. 270-271
- Workshop on E-Government Journals: Meet the EditorsHans Jochen Scholl. 272-273
- Building Journal Excellence through Quality Reviews: How to Review a ManuscriptJohn Carlo Bertot. 274