Melissa J. Buco - researchr alias

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Viewing Publication 1 - 19 from 19

2012

Effort instrumentation and management in service delivery environmentsMelissa J. Buco, Daniela Rosu, Dikran S. Meliksetian, Frederick Wu, Nikos Anerousis. cnsm 2012: 257-260 [doi]

2010

2009

Social Computing and Governance in an Enterprise Service for Managing Business ProcessesMelissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu. services 2009: 119-122 [doi]

Crowdsourcing and service deliveryHani Jamjoom, Huiming Qu, Melissa J. Buco, M. Hernandez, Debanjan Saha, Mahmoud Naghshineh. ibmrd, 53(6):12, 2009. [doi]

2008

Decomposition of IT service processes and alternative service identification using ontologiesChristian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco. apnoms 2008: 714-717 [doi]

2007

IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process AnalyticsNaga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward. dsom 2007: 195-198 [doi]

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflowsNaga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward. IEEEscc 2007: 574-581 [doi]

Service Provider Considerations for IT Service ManagementLarisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger. im 2007: 757-760 [doi]

IT Service Provider s Multi-Customer and Multi-Tenant EnvironmentsLarisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger. wecwis 2007: 559-566 [doi]

Integrated change and configuration managementChristopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger. IBMSJ, 46(3):459-478, 2007. [doi]

2005

2004

Utility computing SLA management based upon business objectivesMelissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu. IBMSJ, 43(1):159-178, 2004. [doi]

Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management FrameworkChristopher Ward, Nianhua Li, Melissa J. Buco, Rong N. Chang, Laura Z. Luan. ccct 2004: 329-336

2003

Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAMMelissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah. isads 2003: 157 [doi]

2002

A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing ContractsChristopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan. ecweb 2002: 363-376 [doi]

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