| 115 | -- | 129 | Shirley Ann Becker. Architectural accessibility and reading complexity of US state e-government for older adult users |
| 130 | -- | 140 | Liz Lee-Kelley, Ailsa Kolsaker. E-government: the fit between supply assumptions and usage drivers |
| 141 | -- | 151 | Kostas S. Metaxiotis, John E. Psarras. E-government: new concept, big challenge, success stories |
| 152 | -- | 165 | Martin Hughes, William Golden. Achieving business process change in the public sector: revolution or evolution? |
| 166 | -- | 178 | Eileen P. Kelly, William J. Tastle. E-government and the judicial system: online access to case information |
| 179 | -- | 197 | Chien-Chih Yu, Hsing-I Wang. Digital divide in Taiwan: evidence, comparisons, and strategies |
| 198 | -- | 212 | Sushil K. Sharma. Assessing e-government implementations |
| 213 | -- | 228 | Stuart J. Barnes, Richard T. Vidgen. Interactive e-government services: modelling user perceptions with eQual |