| 1 | -- | 2 | . Introduction to Engineering Healthcare |
| 3 | -- | 14 | William B. Rouse, Denis A. Cortese. Introduction |
| 17 | -- | 21 | Donald M. Berwick, Eva Luo. Seeking care as a system |
| 23 | -- | 46 | Pascale Carayon, Kenneth E. Wood. Patient safety |
| 47 | -- | 69 | Christine K. Cassel, Michelle Johnston-Fleece, Siddharta Reddy. Aging: Adding complexity, requiring skills |
| 71 | -- | 86 | Robert J. Stroebel, Timothy Moynihan. Palliative and end of life care |
| 87 | -- | 104 | Helen Darling. US health care costs: The crushing burden |
| 107 | -- | 118 | Don E. Detmer. Engineering information technology for actionable information and better health |
| 119 | -- | 143 | William W. Stead. Electronic health records |
| 145 | -- | 157 | J. Michael McGinnis. Evidence-based medicine |
| 159 | -- | 175 | Leslie Lenert. Transforming healthcare through patient empowerment |
| 179 | -- | 193 | Gail R. Wilensky. Health economics |
| 195 | -- | 207 | Robert Smoldt. Pay for value |
| 209 | -- | 227 | Alain Enthoven. Reform incentives to create a demand for health system reengineering |
| 231 | -- | 240 | William B. Rouse, W. Dale Compton. Systems engineering and management |
| 241 | -- | 276 | William P. Pierskalla. Operations research |
| 277 | -- | 297 | James M. Tien, Pascal J. Goldschmidt-Clermont. Engineering healthcare as a service system |
| 299 | -- | 309 | David A. Ross. Process engineering: A necessary step to a better public health system |
| 311 | -- | 339 | Richard C. Larson, Karima R. Nigmatulina. Engineering responses to pandemics |
| 341 | -- | 365 | Paul M. Griffin. Understanding and enhancing the dental delivery system |
| 369 | -- | 382 | Stephen M. Shortell, Rodney K. McCurdy. Integrated health systems |
| 383 | -- | 414 | Fred Sanfilippo. Academic health centers |
| 415 | -- | 434 | Jonathan B. Perlin, Kelvin A. Baggett. Government, health and system transformation |
| 437 | -- | 463 | Jonathan F. Saxton, Michael M. E. Johns. Barriers to change in engineering the system of health care delivery |
| 465 | -- | 477 | Denis A. Cortese, William B. Rouse. Prospects for change |
| 479 | -- | 480 | . Healthcare Costs or Investments? |