| 5 | -- | 6 | Carol V. Brown. From the Editors |
| 7 | -- | 18 | Hugh J. Watson, Barbara Wixom, Jeffrey A. Hoffer, Ron Anderson-Lehman, Anne Marie Reynolds. Real-Time Business Intelligence: Best Practices at Continental Airlines |
| 19 | -- | 31 | Jon Espen Ingvaldsen, Jon Atle Gulla. Model-Based Business Process Mining |
| 32 | -- | 40 | Antti Lönnqvist, Virpi Pirttimäki. The Measurement of Business Intelligence |
| 41 | -- | 48 | Mark N. Frolick, Thilini Ariyachandra. Business Performance Management: One Truth |
| 49 | -- | 56 | Leslie P. Willcocks, David F. Feeny. It Outsourcing and Core is Capabilities: Challenges and Lessons at Dupont |
| 57 | -- | 67 | Joon S. Park, Ashutosh Deshpande. Spam Detection: Increasing Accuracy with A Hybrid Solution |
| 68 | -- | 72 | Christia Victor, Wen-Jang Jih. Fair or Not? the Taxation of E-Commerce |
| 73 | -- | 87 | Dwight A. Haworth, Leah Rose Pietron. Sarbanes-Oxley: Achieving Compliance by Starting with ISO 17799 |
| 88 | -- | 89 | William R. King. Maybe A Knowledge Culture Isn t Always so Important after All! |
| 90 | -- | 93 | Paul Gray. Past, Present, and Future |