| 145 | -- | 165 | Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu. Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement |
| 167 | -- | 188 | Mohd Afaq Khan, Sablu Khan. Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study |
| 189 | -- | 232 | Amitava Mitra, Cigdem Basfirinci. Competitive Assessment of Quality Attributes of a Service Provider |
| 233 | -- | 247 | Yin-Ju Shih, Kuan-Kai Huang, Hsin-Hung Wu. Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan's Framework of Age-Friendly Hospitals: A Regional Hospital Case Study of Taiwan |
| 249 | -- | 273 | Huma Ghorsi, Arooj Siddiqui, Taimoor Basharat, Saroop Anwer, Hammad Ahmad. Service System of Easypaisa and MobiCash: Funds Transfer System via Telecommunication Companies in Context of Service Dominant Logic |