| 7 | -- | 27 | Amin Anjomshoaa, Elmar Kiesling, Tuan-Dat Trinh, Ba-Lam Do, Peter Wetz, A Min Tjoa. Leveraging the web of data via linked widgets |
| 29 | -- | 69 | Marina Stoshikj. Integrative and distributive negotiations and negotiation behavior |
| 71 | -- | 98 | Niina Maarit Novak, Andreas Mladenow, Christine Strauss. Virtual worlds as settings for avatar-based innovation processes |
| 99 | -- | 124 | Romana Olexova, Viera Kubickova. The evolution of the S-D logic approach and its impact on service science |
| 125 | -- | 147 | Aileen Cater-Steel, Marion Lepmets. Measuring IT service quality: evaluation of IT service quality measurement framework in industry |
| 149 | -- | 172 | Eugen Molnár, Rastislav Molnár, Natalia Kryvinska, Michal Gregus. Web intelligence in practice |
| 173 | -- | 192 | Kum-Khiong Yang, Joyce M. W. Low, Tugba Cayirli. M/M/C models |