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    Journal: JoSSR

    Volume 8, Issue 2

    95 -- 129Terje Slåtten, Gudbrand Lien. Consequences of employees' collective engagement in knowledge-based service firms
    131 -- 159Navinderjit Kaur Kahlon, Kuljit Kaur Chahal, Sukhleen Bindra Narang. Managing QoS degradation of partner web services: A proactive and preventive approach
    161 -- 175Liying Wei. Research on Google's brand performance
    177 -- 191JinHo Ahn, Hyunsoo Kim, Jeungsun Lee. Strategies to improve digital service of newspaper utilizing service design methodology
    193 -- 205Le Van Thinh, Hongbing Wang, Nguyen Xuan Hau. QoS prediction of Web service based on US-AWS
    207 -- 221Prachi Jain, Rashid Ali. A case study of take away restaurant using simulation modelling approach

    Volume 8, Issue 1

    1 -- 39Marlene Amorim, Alejandro Lago, Philip Moscoso, Eduardo Prieto. Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse
    41 -- 55Seo Young Kim. Negative word of mouth intentions during self-service technology failures: The mediating role of regret
    57 -- 72Jong Yeoul Kim, Hyunsoo Kim, Jeung Sun Lee. An analysis of manufacturing-service industry co-evolution: A spiral growth model
    73 -- 83Janggil Kim, Kyung-shin Kim, Ki Won Nam, Yong-Gyu Jung. Automated malware analysis service using mobile virtual box
    85 -- 94Hyunsoo Kim, Seo Young Kim. Introduction of the 'Service Industry Development Index': Initial thoughts on the new paradigm shift
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