Akhil Kumar 0001, Siyuan Liu. Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns. In Dirk Fahland, Chiara Ghidini, Jörg Becker 0001, Marlon Dumas, editors, Business Process Management Forum - BPM Forum 2020, Seville, Spain, September 13-18, 2020, Proceedings. Volume 392 of Lecture Notes in Business Information Processing, pages 313-329, Springer, 2020. [doi]
Abstract is missing.