Customer Support Chat Intent Classification using Weak Supervision and Data Augmentation

Sumanth Prabhu 0002, Aditya Kiran Brahma, Hemant Misra. Customer Support Chat Intent Classification using Weak Supervision and Data Augmentation. In Gargi Dasgupta, Yogesh Simmhan, Balaji Vasan Srinivasan, Sourav Bhowmick, Amith Singhee, Maya Ramanath, Nipun Batra 0001, Abhinandan S. Prasad, editors, CODS-COMAD 2022: 5th Joint International Conference on Data Science & Management of Data (9th ACM IKDD CODS and 27th COMAD), Bangalore, India, January 8 - 10, 2022. pages 144-152, ACM, 2022. [doi]

Abstract

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