When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management

Michael Brenner 0002, Markus Garschhammer, Heinz-Gerd Hegering. When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management. In Eva-Maria Kern, Heinz-Gerd Hegering, Bernd Br├╝gge, editors, Managing Development and Application of Digital Technologies - Research Insights in the Munich Center for Digital Technology & Management (CDTM). pages 131-146, Springer, 2006. [doi]

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