Geraldine Abbott, Nikos Anerousis, Forrest Gordon, Allen Grussing, Sergey Makogon, Paul Manore, Fiona Humphries, Joan Sherry, Shu Tao. Risk identification and project health prediction in IT service management. In IEEE/IFIP Network Operations and Management Symposium, NOMS 2010, 19-23 April 2010, Osaka, Japan. pages 724-733, IEEE, 2010. [doi]
Abstract is missing.