Akinbola Adetunji, Hadi Larijani. Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment. In Scott J. Mason, Raymond R. Hill, Lars Mönch, Oliver Rose, Thomas Jefferson, John W. Fowler, editors, Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, WSC 2008, InterContinental Hotel, Miami, Florida, USA, December 7-10, 2008. pages 2891-2900, WSC, 2008. [doi]
Abstract is missing.