Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet. The impact of retrials on call center performance. OR Spectrum, 26(3):353-376, 2004. [doi]
Abstract is missing.