Abdelrahman Ahmed, Sergio Toral, Khaled Shaalan. Agent Productivity Measurement in Call Center Using Machine Learning. In Aboul Ella Hassanien, Khaled Shaalan, Tarek Gaber, Ahmad Taher Azar, Mohamed F. Tolba, editors, Proceedings of the International Conference on Advanced Intelligent Systems and Informatics, AISI 2016, Cairo, Egypt, October 24-26, 2016. Volume 533 of Advances in Intelligent Systems and Computing, pages 160-169, 2016. [doi]
Abstract is missing.