David Akers, Matthew Simpson, Robin Jeffries, Terry Winograd. Undo and erase events as indicators of usability problems. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009. pages 659-668, ACM, 2009. [doi]
Abstract is missing.