Improving After-Sales Services Using Mobile Agents in a Service-Oriented Architecture

Adrian Alexandrescu, Cristian Nicolae Butincu, Mitica Craus. Improving After-Sales Services Using Mobile Agents in a Service-Oriented Architecture. In Theodor Borangiu, Monica Dragoicea, Henriqueta Nóvoa, editors, Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Volume 247 of Lecture Notes in Business Information Processing, pages 444-456, Springer, 2016. [doi]