Donald M. Allen, Thomas Schneider. The Role of the Community in a Technical Support Community: A Case Study. In A. Ant Ozok, Panayiotis Zaphiris, editors, Online Communities and Social Computing - 5th International conference, OCSC 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013. Proceedings. Volume 8029 of Lecture Notes in Computer Science, pages 335-344, Springer, 2013. [doi]
Abstract is missing.