Big data initiatives in retail environments: Linking service process perceptions to shopping outcomes

John A. Aloysius, Hartmut Hoehle, Soheil Goodarzi, Viswanath Venkatesh. Big data initiatives in retail environments: Linking service process perceptions to shopping outcomes. Annals OR, 270(1-2):25-51, 2018. [doi]

Abstract

Abstract is missing.