Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process

Haroun Alryalat, Samer Al Hawari. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. JIKM, 7(3):145-157, 2008. [doi]

Authors

Haroun Alryalat

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Samer Al Hawari

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