Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process

Haroun Alryalat, Samer Al Hawari. Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. JIKM, 7(3):145-157, 2008. [doi]

@article{AlryalatH08,
  title = {Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process},
  author = {Haroun Alryalat and Samer Al Hawari},
  year = {2008},
  doi = {10.1142/S0219649208002020},
  url = {http://dx.doi.org/10.1142/S0219649208002020},
  researchr = {https://researchr.org/publication/AlryalatH08},
  cites = {0},
  citedby = {0},
  journal = {JIKM},
  volume = {7},
  number = {3},
  pages = {145-157},
}