Kim Viborg Andersen, Rony Medaglia. eGovernment Front-End Services: Administrative and Citizen Cost-Benefits. In Maria Wimmer, Hans Jochen Scholl, Enrico Ferro, editors, Electronic Government, 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings. Volume 5184 of Lecture Notes in Computer Science, pages 148-159, Springer, 2008. [doi]
Abstract is missing.