Richard I. Anderson, Killian Evers, Jim Nieters, Laurie Pattison, Craig Peters. Figuring out the one thing that will move UX into a position of strategic relevance. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Extended Abstracts Volume, Boston, MA, USA, April 4-9, 2009. pages 3301-3304, ACM, 2009. [doi]
Abstract is missing.