Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede, Sean Rothwell. Improving Patient Flows at St. Andrew's War Memorial Hospital's Emergency Department Through Process Mining. In Jan vom Brocke, Jan Mendling, editors, Business Process Management Cases, Digital Innovation and Business Transformation in Practice. Management for Professionals, pages 311-333, Springer, 2018. [doi]
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