Xml based Framework for Contact Center Applications - researchr publication authors

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Nikolay A. Anisimov, Brian Galvin, Herbert Ristock. Xml based Framework for Contact Center Applications. In Joaquim Filipe, José Cordeiro, Bruno Encarnação, Vitor Pedrosa, editors, WEBIST 2007 - Proceedings of the Third International Conference on Web Information Systems and Technologies, Volume IT, Barcelona, Spain, March 3-6, 2007. pages 443-450, INSTICC Press, 2007.

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