Xml based Framework for Contact Center Applications

Nikolay A. Anisimov, Brian Galvin, Herbert Ristock. Xml based Framework for Contact Center Applications. In Joaquim Filipe, José Cordeiro, Bruno Encarnação, Vitor Pedrosa, editors, WEBIST 2007 - Proceedings of the Third International Conference on Web Information Systems and Technologies, Volume IT, Barcelona, Spain, March 3-6, 2007. pages 443-450, INSTICC Press, 2007.

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