Nikolay A. Anisimov, Brian Galvin, Herbert Ristock. Xml based Framework for Contact Center Applications. In Joaquim Filipe, José Cordeiro, Bruno Encarnação, Vitor Pedrosa, editors, WEBIST 2007 - Proceedings of the Third International Conference on Web Information Systems and Technologies, Volume IT, Barcelona, Spain, March 3-6, 2007. pages 443-450, INSTICC Press, 2007.
@inproceedings{AnisimovGR07-0, title = {Xml based Framework for Contact Center Applications}, author = {Nikolay A. Anisimov and Brian Galvin and Herbert Ristock}, year = {2007}, researchr = {https://researchr.org/publication/AnisimovGR07-0}, cites = {0}, citedby = {0}, pages = {443-450}, booktitle = {WEBIST 2007 - Proceedings of the Third International Conference on Web Information Systems and Technologies, Volume IT, Barcelona, Spain, March 3-6, 2007}, editor = {Joaquim Filipe and José Cordeiro and Bruno Encarnação and Vitor Pedrosa}, publisher = {INSTICC Press}, isbn = {978-972-8865-77-1}, }