An approach to design distributed CTI applications using Petri nets: an example of a call center

Nikolay A. Anisimov, Konstantin Kishinski, Alec Miloslavski. An approach to design distributed CTI applications using Petri nets: an example of a call center. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, SMC 1998, Hyatt Regency La Jolla, San Diego, California, USA, October 11-14,1998. pages 238-243, IEEE, 1998. [doi]

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