Customer relations management: service operations: using simulation to approximate subgradients of convex performance measures in service systems

Júlíus Atlason, Marina Epelman, Shane G. Henderson. Customer relations management: service operations: using simulation to approximate subgradients of convex performance measures in service systems. In Stephen E. Chick, Paul J. Sanchez, David M. Ferrin, Douglas J. Morrice, editors, Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003. pages 1824-1832, ACM, 2003. [doi]