Daniel Avrahami, Scott E. Hudson. Communication characteristics of instant messaging: effects and predictions of interpersonal relationships. In Pamela J. Hinds, David Martin, editors, Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, CSCW 2006, Banff, Alberta, Canada, November 4-8, 2006. pages 505-514, ACM, 2006. [doi]
Abstract is missing.