Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward. IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. In 2007 IEEE International Conference on Services Computing (SCC 2007), 9-13 July 2007, Salt Lake City, Utah, USA. pages 574-581, IEEE Computer Society, 2007. [doi]
Abstract is missing.