IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows

Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward. IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. In 2007 IEEE International Conference on Services Computing (SCC 2007), 9-13 July 2007, Salt Lake City, Utah, USA. pages 574-581, IEEE Computer Society, 2007. [doi]