Business-impact analysis and simulation of critical incidents in IT service management

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi. Business-impact analysis and simulation of critical incidents in IT service management. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 9-16, IEEE, 2009. [doi]

Abstract

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