A recharge model for end user computing support: yes! people pay us to fix their computers

Michelle Bautista, Bryan Lee. A recharge model for end user computing support: yes! people pay us to fix their computers. In Alex Nagorski, Gordana Brouilette, Carol Rhodes, editors, Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006. pages 16-21, ACM, 2006. [doi]

Abstract

Abstract is missing.