Gaël Bernard, Periklis Andritsos. A Process Mining Based Model for Customer Journey Mapping. In Xavier Franch, Jolita Ralyté, Raimundas Matulevicius, Camille Salinesi, Roel Wieringa, editors, Proceedings of the Forum and Doctoral Consortium Papers Presented at the 29th International Conference on Advanced Information Systems Engineering, CAiSE 2017, Essen, Germany, June 12-16, 2017. Volume 1848 of CEUR Workshop Proceedings, pages 49-56, CEUR-WS.org, 2017. [doi]
Abstract is missing.