Discovering Customer Journeys from Evidence: A Genetic Approach Inspired by Process Mining

Gaƫl Bernard, Periklis Andritsos. Discovering Customer Journeys from Evidence: A Genetic Approach Inspired by Process Mining. In Cinzia Cappiello, Marcela Ruiz, editors, Information Systems Engineering in Responsible Information Systems - CAiSE Forum 2019, Rome, Italy, June 3-7, 2019, Proceedings. Volume 350 of Lecture Notes in Business Information Processing, pages 36-47, Springer, 2019. [doi]

Abstract

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