Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process

Wadie Berrahal, Rabia Marghoubi, Zineb El Akkaoui. Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process. CIT, 27(3):45-56, 2019. [doi]

Abstract

Abstract is missing.