Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider

Jyoti M. Bhat, Jude Fernandez, Manish Kumar, Sukriti Goel. Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 443-470, Springer, 2015. [doi]

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