Sumit Bhatia, Jingxuan Li, Wei Peng, Tong Sun. Monitoring and analyzing customer feedback through social media platforms for identifying and remedying customer problems. In Jon G. Rokne, Christos Faloutsos, editors, Advances in Social Networks Analysis and Mining 2013, ASONAM '13, Niagara, ON, Canada - August 25 - 29, 2013. pages 1147-1154, ACM, 2013. [doi]
Abstract is missing.