An integration model for organizing IT service management

John Black, Christine Draper, Tom Lococo, Fouad Matar, Christopher Ward. An integration model for organizing IT service management. IBM Systems Journal, 46(3):405-422, 2007. [doi]

@article{BlackDLMW07,
  title = {An integration model for organizing IT service management},
  author = {John Black and Christine Draper and Tom Lococo and Fouad Matar and Christopher Ward},
  year = {2007},
  doi = {10.1147/sj.463.405},
  url = {http://dx.doi.org/10.1147/sj.463.405},
  tags = {meta-model, Meta-Environment},
  researchr = {https://researchr.org/publication/BlackDLMW07},
  cites = {0},
  citedby = {0},
  journal = {IBM Systems Journal},
  volume = {46},
  number = {3},
  pages = {405-422},
}