John Black, Christine Draper, Tom Lococo, Fouad Matar, Christopher Ward. An integration model for organizing IT service management. IBM Systems Journal, 46(3):405-422, 2007. [doi]
@article{BlackDLMW07, title = {An integration model for organizing IT service management}, author = {John Black and Christine Draper and Tom Lococo and Fouad Matar and Christopher Ward}, year = {2007}, doi = {10.1147/sj.463.405}, url = {http://dx.doi.org/10.1147/sj.463.405}, tags = {meta-model, Meta-Environment}, researchr = {https://researchr.org/publication/BlackDLMW07}, cites = {0}, citedby = {0}, journal = {IBM Systems Journal}, volume = {46}, number = {3}, pages = {405-422}, }