Marilyn Hughes Blackmon, Muneo Kitajima, Peter G. Polson. Tool for accurately predicting website navigation problems, non-problems, problem severity, and effectiveness of repairs. In Gerrit C. van der Veer, Carolyn Gale, editors, Proceedings of the 2005 Conference on Human Factors in Computing Systems, CHI 2005, Portland, Oregon, USA, April 2-7, 2005. pages 31-40, ACM, 2005. [doi]
Abstract is missing.