Jeanette Blomberg, Shelley Evenson. Service innovation and design. In Gary M. Olson, Robin Jeffries, editors, Extended Abstracts Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006. pages 28-31, ACM, 2006. [doi]
Abstract is missing.